FAQ

- Solution 1: Please ensure that the EVA on both sides of the collision buffer has been cleared.- Solution 2: Please tap the collision buffer multiple times to remove any foreign objects. Once confirmed, please move the sweeping robot to a new location and start.

Please remove the bottom brush and check for any entangled foreign objects. After cleaning, try putting it back in place and start again.

Please remove the rolling brush and check for any entangled foreign objects. After cleaning, try putting it back in place and start again.

Please clear the wheel of the “${device}” and Please press and check the wheels to see if they bounce back properly and if there are any entangled foreign objects. After cleaning, try putting them back in place and start again.start.

The optical flow sensor may be covered in dust or obstructed. Please wipe it with a dry cloth and then put it back in place to restart.

The filter may be clogged. Please clean the filter. Alternatively, if the filter is not dry, please ensure that it is air-dried for at least 24 hours. If the issue persists, please replace the filter.

The robot's wheels are suspended. Please move it to a level surface before starting.

The robot is being lifted or its wheels are suspended. Please move it to a nearby level surface before starting. If the issue persists, please wipe the cliff sensors with a dry cloth before starting.

Please move the robot to a new location before starting.

The robot is not on a level surface. Please place the main unit on a level surface before starting.

The robot's battery is critically low and will shut down soon. Please move the robot back to the charging dock for recharging.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It takes 15 to 35 days depending on the quantity.

We are happy to provide samples for all of our models, sample is the easiest way to get trust from clients.

Yes, we are experienced in custom service, including LOGO,Panel,Outer packaging,Pattern,ID ,APP ,Voice packs etc customization,and also support complete product solution service.

For all of our products, we are providing a 1-year warranty. If the product has any mistakes which are not caused by human, we will repair or replace it for free.